Lush Boutique UK return policy.
- You can return any full price item within 14 days of receipt for a refund.
- We will refund the price you purchased your item at.
- Please note that items must be returned within 14 working days in an unworn, unused, unmarked condition in the original packaging with all original tags still attached. Items returned outside of this time scale will be exchange only.
- Beauty items, Underwear, Swimwear, Earrings & Hairpieces cannot be returned due to hygiene reasons.
- Standard delivery is £2.99 and next day delivery is available if ordered before 3pm week day’s.
Please note we can not refund or exchange unwanted items after 30 days from the order being placed.
We highly reccomend using a tracked service so you can track the where abouts of your return. Lush Boutique UK can not be held responsible for the loss of your return.
Please be careful when trying on your items! We cannot accept returns on soiled items. Ensure all tags are intact and the item is in original condition. All goods will be inspected on return. Any unwanted items must be returned to Lush Boutique UK in a saleable condition. Unfortunately any returns which are found to have make-up or deodorant stains on the garment cannot be exchanged or refunded.The goods are your responsibility until they reach Lush Boutique UK, so please make sure it’s packed up properly and can not get damaged on the way!
- We can’t issue a refund until we have received your item, so we recommend using a recorded delivery service that you can track.
- We are not responsible for any items that are returned to us by mistake.
- Postage costs are non-refundable.
- Please allow the Lush Boutique UK team 7 working days to process your return & refund after it has reached our premises.
- Please ensure that you check your Paypal account to make sure that your address is correct. Lush Boutique UK are not responsible for packages getting sent to the wrong/old address.
Please email sales firstname.lastname@example.org if you need further assistance. Please do not contact the email address or mobile phone number attached to our Paypal account as they are for Paypal use only and any emails/text messages sent to these will not be responded to.